Refund Policy

Last Updated: December 2025

1. Our Commitment

At Bastion Risen, we are committed to customer satisfaction. We offer a clear and straightforward refund policy for “The Golden Shield” Anti-Virus Software.

2. 30-Day Money-Back Guarantee

We provide a strong **30-day money-back guarantee** on all new license key purchases for “The Golden Shield.” This period begins from the date of the original purchase.

3. Conditions for Refund Eligibility

To be eligible for a refund, you must submit a request within **30 days** of your original purchase date. Refunds will be issued if:

• The Software failed to function as explicitly described on our website.
• You experienced critical technical issues that our support team was unable to resolve within 72 hours.

4. Non-Refundable Items

Refunds will **not** be granted in the following cases:

• Refund requests submitted more than 30 days after the purchase date.
• Subscription renewals are generally non-refundable after the first 7 days of the renewal period.
• Refunds requested due to user error or incompatibility with third-party software not listed as supported.

5. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your Order ID (Proof of Purchase).
• The date of purchase.
• A detailed reason for the refund request.

Contact Email: [YOUR SUPPORT EMAIL, e.g., support@bastionrisen.com]

Once your request is received and approved, the refund will be processed by our payment processor (Paddle) and credited back to your original method of payment within 5-10 business days.